Frequently Asked Questions

How can we help you?

Setup:

  • How do I install MyDay App?

    Search for MyDay in your devices app store. Click install to install the MyDay app.

    Android: My-Day

  • I can’t login to the MyDay app:

    Check your username is correct. If you’ve forgotten your password use the Forgot Password? link on the login page to reset your password. If you use single sign on (SSO).

  • How do I start using the app?

    Check out our onboarding videos to get started, earning planet points and supporting your community and projects.

  • How can I change between imperial and metric?

    From the Home screen click the settings cog in the top right corner of the screen. Select measurement system and then select Metric or Imperial.

  • How do I import my steps from my wearable device?


    MyDay can import the data from your wearable device. From the home screen in the app click your profile icon in the top left corner, scroll down to My synced devices and select the type of device you want to import your steps from. Simply enter your account information. You will also need to allow access from your device and connect MyDay – see the links below for your specific device.

    Apple Health Share your data in ∣ Health on iPhone ∣ Apple Support

    Garmin: Garmin Connect data is not syncing ∣ Garmin Support

    Oura: Oura App Integrations ∣ Oura Support

    Withings: Withings Support

    Polar: Polar Support

    Fitbit: Fitbit MyHelp

Home Screen:

  • Earning planet points is as simple as opening up the app. Points can also be earned by completing activities, and engaging in various ways with the MyDay community. All of the following activities will earn you planet points:

    • Signing up
    • First daily log in
    • 3500 Steps in a day
    • 7000 Steps in a day
    • Signing up for a peer support group
    • Recognising and rewarding peers with Kudos
    • Completing daily tasks
    • Completing weekly tasks

  • You can change the projects you support in your profile settings by clicking the user icon in the top right corner of the app and scrolling down to current project. Select Change project to switch the project you support. When setting up your own plan you can select which of the projects you support.

  • You can setup your own plan from the home screen. Select Set up plan and follow the guide to tailor your own plan.

Calendar:

  • Right now, MyDay doesn’t sync with other calendars.

Insights:

  • Some information comes from your wearable device, make sure you connect and setup youwearable (see Connecting to your wearable device). Other information is linked to your device and can be setup in the My Synced Devices options in your profile settings.

Community:

  • Where can I find more information and support? You’ll find a wealth of helpful resources and information in the library section of the MyDay app. If you have a personal plan set up your library will hide content that isn’t relevant for your plan. If you don’t have a plan set up there won’t be any filters on your library content.

  • Where can I find links to support that is free or supported through my organisation?

    Navigate to your home page, scroll to the bottom of the home page. Click on the “Advice and Support” banner. You will then be directed to a number of options from which you can choose the best option for your situation.

    You may also be recommended to consider advice and support following completing your
    wellbeing questionnaire. This is an automated and anonymised process to ensure our users
    get the best support for their current needs.

  • In the unlikely event you encounter functional, bug type behaviour, please restart the MyDay application by:

    • IOS - From the Home Screen, swipe up up and viewing all open applications, locate myday, swipe up to remove it from running in the background. Reopen and attempt
    the task once again. If the problem persists, please contact support with your query, phone type, and device operating system. We love to
    have your feedback and don’t want others to experience any similar issues.

    • Android -Swipe up from the bottom of your home screen to the top. If you get All apps Apps menu , tap it. Tap the app that you want to open. all open applications, locate myday, swipe up to remove it from running in the background. Reopen and attempt the task once again. If the problem persists, please contact support with your query, phone type, and device operating system to ensure the issues is rectified and other users are not affected.